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SOCAPiE is Europe’s oldest and foremost organisation for customer service and consumer affairs and is for professionals working in customer service across Europe.

It promotes the exchange of ideas, expertise and opinions amongst practitioners, academics, opinion formers and governments and develops and encourages a higher professional profile for those working in customer service.

It does this by maintaining dialogue and engagement with various stakeholders and providing products and services to help organisations achieve world-class service delivery.

Latest news

'Your Call Is Most Valued' or is it?

Which? logo


New research from Which? reveals that being told your call is valuable whilst waiting to be answered is the most annoying feature of call handling.

Read the press release from Which?.

Posted on 15th October 2016

New UK Rail Delay Compensation Scheme Announced

Transport Minister The Rt Hon. Chris Grayling has announced an improved scheme to compensate rail passengers who are delayed. The start date will be 'within months'.

Read the DfT announcement and press coverage from The Times and The Guardian


Posted on 13th October 2016

UK Customer Experience Award Winners 2016 Announced

The award winners for this annual competition were announced at an event in London. 

See details of winners and finalists

Posted on 28th September 2016

Fewer Complaints But Poor Handling

Ofgem logo


Ofgem has published its biannual report on complaints in the energy sector.

Read a summary and comment from The Times

Posted on 23rd September 2016

The Cost of Poor Service

Citizens Advice logo



Billions are wasted each year dealing with poor service according to a report from Citizens Advice. 

Read the press release and an article in The Times

Posted on 23rd September 2016

Complaints to Many Water Companies Increase

Consumer Council for Water logo


The Consumer Council for Water reports that 10 out of the 21 UK water companies received an increased number of complaints in 2015/16.

Read CCWater's Report and media coverage in The Times and BBC News


Posted on 21st September 2016

Suffering from a Power Cut? Dial 105 for help.

Energy Networks Association logo


A new free service to help people suffering from a power cut has been launched by the Energy Networks Association.

Just dial 105 for help if you are in England, Scotland or Wales. 

Read the news release from ENA and an article from the Daily Telegraph.

Posted on 16th September 2016


Consumer Rights Act to Apply to Rail Services

DfT logo


The Department for Transport has announced that the Consumer Rights Act will apply to rail services from 1st October 2016. 

Read the DfT announcement and articles from The Times and The Daily Telegraph.

Posted on 7th September 2016

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