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SOCAPiE is Europe’s oldest and foremost organisation for customer service and consumer affairs and is for professionals working in customer service across Europe.

It promotes the exchange of ideas, expertise and opinions amongst practitioners, academics, opinion formers and governments and develops and encourages a higher professional profile for those working in customer service.

It does this by maintaining dialogue and engagement with various stakeholders and providing products and services to help organisations achieve world-class service delivery.

Latest news

Even the Basics Need Improving

Which? logo


The latest annual survey of the UK Rail Service by Which? finds that some of the basic elements of service need improving.

Read a summary and see the league table.

Posted on 17th January 2017

UK Banks Still Have a Long Way to Go

Which? logo


A report of research by Which? shows that UK banks still have a long way to go in their quest to satisfy customers.

Read a summary of the survey results.  Here are the full details including a league table. 

Read comments from the Times and the Daily Mail.


Posted on 14th January 2017

Customer Service Events in 2017

Our Events Diary lists a range of conferences and exhibitions that are planned ny various organisations in 2017. It's always worth taking advantage of 'early bird' deals.


Posted on 9th January 2017

New Ranking of Global Airlines Published

AirHelp logo


A survey from AirHelp has revealed the top airlines in the World for their customer service.

See the full results.

Read an article from TravelMole.


Posted on 14 December 2016 

Customer Service Staff Object to Grooming Code

London's 5 star Dorchester Hotel has been in the news for its 'personal grooming code' for staff. 

Read articles from the Times and the Daily Mail.

Posted on 2nd December 2016

Speaking Clock Service Has New Voice

A nationwide search for a new voice for the UK Speaking Clock service from BT has produced a winner. 

A retired man from Dundee is the new voice. The BBC Children in Need Charity has benefited by £50,000.  

Read the details here.

Posted on 9th November 2016

More Competition on UK Railways

An article in the Times reports the start of a new era in competition on UK rail networks.

Posted on 9th November 2016

Cold Calling Results in Jail Sentence

The boss of a company that used cold-calling to sell a call blocking device has been jailed for five years. 

Read the report from the Guardian


Posted on 2 November 2016

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