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SOCAPiE is Europe’s oldest and foremost organisation for customer service and consumer affairs and is for professionals working in customer service across Europe.

It promotes the exchange of ideas, expertise and opinions amongst practitioners, academics, opinion formers and governments and develops and encourages a higher professional profile for those working in customer service.

It does this by maintaining dialogue and engagement with various stakeholders and providing products and services to help organisations achieve world-class service delivery.

Latest news

Half Yearly Complaints Data about Financial Firms Published

The Financial Conduct Authority has published its summary data for the second half of 2016

Read the information from FCA

Read media coverage from The Times and the Financial Times.

Posted on 28 April 2017.

Not So Much a Celebration, More a Complaint

British Airways logo

When BA bosses met the President of Ghana to plan a celebration, the President complained!

Read this article from The Times.

Posted on 24 April 2017

Customer Service Recruitment Advice from a 1,000+ branch Organisation

Timpson logo


Timpson is a well-known high street brand in the UK.

This BBC News article gives an overview of their recruitment process


Posted on 24 April 2017 

Large Providers Score Poorly in Broadband Survey

Which logo


The annual survey of broadband providers by Which? suggests that the smaller organisations provide better service.

Read the results published by Which?


Posted on 21 April 2017 

Customers Don't Like New Checkout

Sainsburys logo


Customers of Sainsbury's supermarkets don't like a recent change to the self-service checkouts. 

Read the article in The Times.

Posted on 19 April 2017


Social Media - a Great Way to Complain?

go logo


Research from reveals that complaining by social media can give good results. 

Read the press release

Posted on 19 April 2017

Consumer Complaints to Ofcom Up Again

Ofcom logo


The latest three monthly results from communications regulator Ofcom show an increase in the number of complaints about broadband, landline telephone and monthly-pay mobile services.

Read the release from Ofcom.

Posted on 30 March 2017

Customer Experience & Loyalty

These topics are the subject of a new publication distributed with The Times. 

Download a copy here.

Posted on 30 March 2017

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