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Not So Much a Celebration, More a Complaint

One Complaint - and the bell is silenced after 154 years

Hefty fine for BT Service

Complaints about charity fundraising hit the headlines

SOCAPiE Complaint Handling Workshop

This one day workshop is designed for frontline teams who want to be more effective in dealing with customer complaints.  It has been developed in conjunction with Supporting Customer Care Ltd and the content is drawn from years of experience in customer service and NLP and SDI behavioural approaches. The style of the day is fun, interactive and highly participative, using telephone recording equipment to practise skills, delivering a challenging and rewarding session!


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