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SOCAPiE Business School

The SOCAPiE Business School brings together the courses and programmes of selected Partners. It allows SOCAPiE to offer customer service courses and programmes that have been developed by expert specialists.

Each course or programme has been approved by SOCAPiE following a rigorous assessment of the content. It provides a range of training opportunities from entry level to more advanced.

There are two levels of approval that SOCAPiE awards:

SOCAPiE Complaint Handling Workshop

This one day workshop is designed for frontline teams who want to be more effective in dealing with customer complaints.  It has been developed in conjunction with Supporting Customer Care Ltd and the content is drawn from years of experience in customer service and NLP and SDI behavioural approaches. The style of the day is fun, interactive and highly participative, using telephone recording equipment to practise skills, delivering a challenging and rewarding session!

 

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