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Strategy

Customer Service Strategy Model

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Web Editor

October 26th 2012

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Customer Service Strategy

Improving service means focusing on all the elements that matter - Strategy, People, Culture, Process and Systems.

A Customer Service Strategy needs to be developed to help that holistic approach to service. The strategy should ensure that each segment is addressed in a logical, controlled and sequential manner and it also helps measure achievement against the Strategy. In addition, it provides a platform to help articulate the customer service vision to customers and staff and to ensure that customer service pervades the culture.

The Plan

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