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About us


The Society of Consumer Affairs Professionals (or SOCAP) is for professionals working in Customer Service and Consumer Affairs.

SOCAP is a worldwide organisation that was originally founded in the United States of America in 1973. SOCAP UK followed in 1986 and there are now SOCAP organisations throughout the world including Australia, New Zealand, South Africa, Japan, Korea, Brazil and Canada. 

SOCAP in Europe (SOCAPiE)

SOCAPiE is able to trace its roots to 1986 when SOCAP UK was formed and is for professionals working in customer service throughout Europe. 

It promotes the exchange of ideas, expertise and opinions within the customer service industry and amongst academics, opinion formers and governments, and develops and encourages a higher professional profile for those working in customer service.

It does this by maintaining dialogue and engagement with various stakeholders and providing products and services to help organisations achieve world-class service delivery.


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