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Complaints

Half Yearly Complaints Data about Financial Firms Published

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The Financial Conduct Authority has published its summary data for the second half of 2016

Read the information from FCA

Read media coverage from The Times and the Financial Times.

Posted on 28 April 2017.

Consumer Complaints to Ofcom Up Again

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Ofcom logo

 

The latest three monthly results from communications regulator Ofcom show an increase in the number of complaints about broadband, landline telephone and monthly-pay mobile services.

Read the release from Ofcom.

Posted on 30 March 2017

Numerous Complaints about Mother's Day Deliveries

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Happy Mothers Day

 

Marks and Spencer, Moonpig and Interflora are featured in many complaints about Mother's Day gift deliveries. 

Read articles from The Daily Mail and The Sun.

Posted on 27 March 2017 

Complaints to Many Water Companies Increase

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Consumer Council for Water logo

 

The Consumer Council for Water reports that 10 out of the 21 UK water companies received an increased number of complaints in 2015/16.

Huge Increase in Complaints About Vodafone

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Ofcom logo

 

Communications Regulator OFCOM has reported a huge increase in complaints about Vodafone after issues with a new billing system.

Complaints About Financial Organisations Increase By 8%

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Financial Ombudsman Service logo

 

Latest statistics from the Financial Ombudsman service show an 8% increase in complaints about banks and financial organisations.

Ombudsman Reports 42% Increase in Disputes

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The Property Ombudsman logo

 

Complaints against estate agents soared last year. The Property Ombudsman reported a 42% increase year on year. 

Read the Ombudsman's announcement and comment from The Times.

Posted: 18th April 2015 

Complaints are Down - But the Banks aren't Getting Better.

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Financial Conduct Authority logo

 

The Financial Conduct Authority has noted a reduction on complaints about financial services firms but an increase in complaints about banks.

Read the FCA announcement.

Posted: 1st April 2015 

Consumer Complaints Cause Information Commissioner to Act

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ICO logo

 

The UK Information Commisioner has served an enforcement notice on Help Direct UK, a Swansea based organisation. 

After receiving over 650 consumer complaints, the ICO has told the financial services call centre to stop sending pension texts. 

Consumers Billed for Services they didn't get

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Citizens Advice logo

A new report from the Citizens Advice Bureau presents an analysis of complaints about mobile phone services.

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